Before returning an item
Contact us before sending anything back so we can confirm the return route and record the request against your order.
Include your order reference and a brief reason for the return. Do not send intimate goods back without confirmation.
Hygiene and sealed goods
For health and hygiene reasons, intimate products, lingerie and personal care items may not be returnable once opened, unsealed, used, tried on in a way that affects hygiene, damaged or missing packaging.
This does not affect your rights where goods are faulty, misdescribed or not of satisfactory quality.
Faulty or incorrect items
If an item arrives faulty, damaged or incorrect, contact us as soon as possible with the order reference, a description of the issue and photographs where useful.
We will assess the issue and, where appropriate, arrange a replacement, repair, refund or other remedy.
Refunds
Approved refunds are normally returned to the original payment method. Provider and banking times can vary after we process the refund.