Discreet packaging
Orders are prepared with discretion in mind. External packaging should not describe the product contents, category or intimate nature of the order.
Delivery paperwork, labels and customer emails are designed to use private and neutral wording where possible.
Dispatch and tracking
- Available shipping options are shown at checkout.
- Tracking details are sent once available from the fulfilment or carrier process.
- Delivery times are estimates and can be affected by carrier workload, stock allocation and address issues.
Address responsibility
Customers are responsible for entering accurate delivery details. Contact us quickly if an order has the wrong address; once dispatched, changes may not be possible.