Information we collect
- Account details such as name, email, telephone and password hash.
- Order, basket, delivery and returns information.
- Payment status and payment provider references. We do not store full card details.
- Support messages and customer service notes.
- Cookie preference, device and site usage information where permitted.
How we use information
We use personal information to run the shop, process orders, manage accounts, provide customer support, prevent fraud, meet legal obligations, improve the website and send marketing only where allowed.
Operational emails such as order confirmations, dispatch updates and payment notices may still be sent even when marketing is not enabled, because they are needed to provide the service.
Your choices and rights
- You can update account details in My Account.
- You can change cookie preferences from Cookie Settings.
- You can opt in or out of discreet marketing updates.
- You can ask to access, correct, erase, restrict or export personal data where those rights apply.
- You can raise privacy questions through the Contact page.
Sharing and processors
We share only what is needed with providers such as payment processors, hosting services, fulfilment partners, carriers, email services, analytics providers if accepted, and professional advisers where required.
Where providers process data outside the UK or EEA, appropriate transfer safeguards should be used by the relevant provider or contract.
Retention
We keep information only for as long as needed for orders, account access, customer service, accounting, tax, legal, fraud prevention and dispute handling. We may retain limited records where required even if an account is closed.